Grievance Redressal/Escalation Matrix
Grievance Redressal/Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-Id | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Harsh sirbhate / Anup Gopale | THE TRADING MITRA SR Apha Investment Advisors,3rd Floor, Buty Chamber, Infront of Fortune Mall, Munje Chowk, Sita buldi Nagpur 440012 | 8010054067, 7498457621 (only WhatsApp messages) | sralphainvestmentadvisers@gmail.com ( Preferred way to contact) | 10:00 am to 6.00 pm |
| Head of Customer Care | Samir Maske/ Sanket Nowal | THE TRADING MITRA SR Apha Investment Advisors,3rd Floor, Buty Chamber, Infront of Fortune Mall, Munje Chowk, Sita buldi Nagpur 440012 | 8010054067, 7498457621 (only WhatsApp messages) | sralphainvestmentadvisers@gmail.com ( Preferred way to contact) | 10:00 am to 6.00 pm |
| Compliance Officer | Suyash Singhaniya | The Trading Mitra, SR Alpha Investment Advisors, Shop No.3,2nd Floor, Shreejee Complex, Near Head Post office, Gondia 441 601 | 8010054067, 7498457621 (only WhatsApp messages) | sralphainvestmentadvisers@gmail.com ( Preferred way to contact) | 10:00 am to 6.00 pm |
| Partner 1 | Rounak Agrawal | THE TRADING MITRA SR Apha Investment Advisors,3rd Floor, Buty Chamber, Infront of Fortune Mall, Munje Chowk, Sita buldi Nagpur 440012 | 8010054067, 7498457621 (only WhatsApp messages) | sralphainvestmentadvisers@gmail.com ( Preferred way to contact) | 10:00 am to 6.00 pm |
| Partner 2 | Suyash Singhaniya | The Trading Mitra, SR Alpha Investment Advisors, Shop No.3,2nd Floor, Shreejee Complex, Near Head Post office, Gondia 441 601 | 8010054067, 7498457621 (only WhatsApp messages) | sralphainvestmentadvisers@gmail.com ( Preferred way to contact) | 10:00 am to 6.00 pm |
| Principal Officer | Rounak Agrawal | THE TRADING MITRA SR Apha Investment Advisors,3rd Floor, Buty Chamber, Infront of Fortune Mall, Munje Chowk, Sita buldi Nagpur 440012 | 8010054067, 7498457621 (only WhatsApp messages) | sralphainvestmentadvisers@gmail.com ( Preferred way to contact) | 10:00 am to 6.00 pm |
Compliant redressal
Client’s queries / complaints may arise due to lack of understanding, or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
- Clients can seek clarification regarding their query and are further entitled to make a complaint in writing. Please contact our IA and compliance officer Mr. CA Suyash Singhnaiya, Email id- sralphainvestmentadvisers@gmail.com Mob: 9579001565, 8010054067. One can expect a reply within 10 business days of approaching the investment advisor.
- A letter may also be written with their query/complaint and posted at the below mentioned address: The Trading Mitra, SR Alpha Investment Advisors, Shop No. 3, 2nd Floor, Shreejee Complex, Near Head Post office, Gondia 441 601.
- In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.sebi.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on Toll Free Helpline at 1800 22 7575/ 1800 266 7575. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi
- ODR Portal could also be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/